Sign up for our Inspiring
for the Day
delivered to you
3 times a week.
Share them with your
friends, use them in your speeches,
presentations and in your conversations
or use them in your daily life.
You will also receive a
"Resource of the Week"
Most people are about as
happy as they make up their minds to be.
by Tom Terez
It's not always easy being nice. There are deadlines to meet,
conflicts to settle, resources to share, promotions to snag --
all of which can pit people against each other. What to do? Here
are 20 practical ideas. If you believe that workplaces work
better when people get along, scan this list and start living
1. Say what you mean, and mean what you say. There's no
substitute for authentic communication.
2. Be less inclined to give advice -- and more inclined to seek
3. Resist the urge to jump to conclusions about people and their
motives. Go to the source, get the facts, and then decide.
4. Identify the biggest redeeming quality of that person who's
always driving you crazy. Keep it in mind the next time the two
of you interact.
5. When greeting a colleague, skip the mindless how-ya-doin'.
Ask a question that shows genuine interest.
6. Go out of your way to say thank you. Sincere appreciation is
powerful stuff -- it's feedback, recognition, and respect all
wrapped in one.
7. If you're overdue in showing gratitude, make up for lost
time. Contact everyone who's owed thanks from you, and let them
know how much you appreciate their help.
8. When credit and compliments come your way, spread them around
to all who helped. And if you think you're solely responsible
for that honored achievement, think again.
9. Promise only what you can deliver. If what you deliver falls
short, explain why.
10. When things go wrong, resist the urge to assign blame. It's
the system that usually fails, so fix the system, not the
11. Widen your social circle. If you always go to lunch with the
same group, invite someone new.
12. Give a gift for no reason. If you work with nature lovers,
order some plants or flowers. If the group has a chronic sweet
tooth, get a few candy dishes and keep them full.
13. When a rumor reaches your ear, let it go out the other.
14. Step down from the treadmill of daily tasks and have an
inefficient chat with a colleague. If it's someone you rarely
engage in conversation, all the better.
15. Show interest in someone else's interests. Okay, maybe
you're not dying to hear about Pat's passion for stamp
collecting, but Pat will be thrilled you asked.
16. When you take a stand and later realize it's the wrong
stand, be honest enough to say so.
17. Involve more people in weighing options and making
decisions. There's incredible brainpower all around you, so why
not put it to work?
18. If you tend to send e-mails to colleagues who are an easy
walk away, give the computer a rest. Get up, walk over, and have
a no-tech conversation.
19. Try going a whole day without making judgments about people.
Good luck -- it's tough!
20. Don't wait for kindness to come your way. Gandhi had it
right: We must be the change we wish to see in the world.
ABOUT THE AUTHOR:
Tom Terez is a speaker,
workshop leader, and author of the book "22 Keys to Creating a
Meaningful Workplace." Visit him online at
contact Tom, use the
Copyright 2002 Tom Terez.
All rights reserved.