The Definitive Book of Body Language
by Barbara and Allan Pease
This international bestseller reveals the secrets of nonverbal communication to give you confidence and control in any face-to-face encounter–from making a great first impression and acing a job interview to finding the right partner.
(... more) or https://www.consultpivotal.com/definitive_body_language.htm
Ever watch a colleague take credit for your idea, been accused of being emotional, taken jokes too personally or been interrupted frequently in a meeting?
Most women will nod yes to such scenarios, say the authors of "Code Switching: How to Talk So Men Will Listen," a new book on communication, or the lack thereof, between men and women.
Men and women communicate differently, say authors Claire Damken Brown and Audrey Nelson, in ingrained styles learned from birth and deeply embedded in the workplace structure.
They propose "code switching," which they describe as using knowledge of more than one culture and language to communicate.
http://www.reuters.com/article/mediaNews/idUSN0749127520091008
Frank Sinatra learned his superb breath control in singing from his first band leader, Tommy Dorsey. In large part, the person Helen Keller became was because of Anne Sullivan. Plato learned from Socrates. Jesse Owens credits his winning of the long jump in the 1936 Olympics to a tip given to him by his top German competitor, Luz Long. In the middle of the event, after Owens had already fouled twice on takeoff, Long gave Owens a helpful hint on how to correct his takeoff point. The result was a record breaking leap of over 26 feet, which stood for more than 20 years.
Artists have always learned more from observing other artists than from going to classes or observing nature. In a sense, you and I are master artists who have the opportunity to breathe new colors, shading and perspective into the lives of other artists who are struggling with their oils, brushes and canvases. Think back to the people who have had the most influence on you. You will likely find that they have been people who really cared about you—your parents, a great teacher, a coach, business associate, a good friend—someone who was interested in you. The only people you will influence to any great degree will be the people you care about. When you are with people you care for, their interests, rather than your own, will be uppermost in your mind.
Our success in getting along with others and communicating effectively with them depends solely upon our ability to recognize their desires and needs, and help them fill those desires and needs with positive actions.
In the communication process, knowledge is not always wisdom, sensitivity is not always accuracy, and sympathy is not always understanding. All customer service and the ability to gain trust and repeat business is based on empathy. Empathy is “feeling with” and never assuming anything until you have “walked a mile in the other person’s moccasins.” Since it is impossible to know the road another has walked, the best alternative is to ask questions with interest and respect, and listen for the hidden agendas and desires.
In this way, you can be a Renoir to the next Monet!
—Denis Waitley
Example: Reproduced with permission from the Denis Waitley Ezine. To subscribe to Denis Waitley's Ezine, go to www.DenisWaitley.com Copyright 2009 Denis Waitley International. All rights reserved worldwide.
Focus your communication on the needs of the audience
===> https://www.consultpivotal.com/Aconversational_hypnosis.htm
https://www.consultpivotal.com/Aconversational_hypnosis.htm
 |
by Garry Poole |
This book provides groups with 1,001 engaging and thought-provoking icebreaker questions to start and sustain meaningful conversations.
Read more ...
by Richard Stengel
From the reviews
Stengel (a senior editor at Time magazine) ponders the meaning of flattery and illustrates that more than mere praise, flattery is praise with a motive, be it benign or grasping.
You're Too Kind is a witty, colorful, fast-paced trip through history. It's meticulously researched and comprehensive. Stengel charts a droll and whimsical history, starting with the Egyptians ("Laugh after he laughs, and it will be very pleasing to his heart," recommends Vizier Ptahhotep), and concluding with handy hints on how to flatter without getting caught: "Never be candid when a person asks you to be candid." In between, he asks questions such as "What is circumcision, really, but a kind of divinely enforced flattery?" in an irreverent discourse around the covenant with the Israelites, and looks at everyone from troubadours to Dale Carnegie, Puritans to Hollywood D-girls.
It does bounce around, from the fascinating history of flattery to great tips about flattery to research concerning flattery.
Beware: After reading this book, you may look at the subject of strategic praise in a whole new light, and it may not be a flattering one, either. Enjoyable and informative.
Interesting ... From the Indira Ghandi Open University
