"Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases those who gives and receives and thus, like mercy, is twice blessed."
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Erastus Wiman
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Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.
Thomas J. Watson
1874-1956, Founder of IBM