From the reviews
Is the customer always right?
According to Danny Meyer, one of America's leading restaurateurs, the answer is no--but "they must always feel heard."
In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality."
This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors.
This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved.
He hired "genuine, happy, optimistic" people.
They shared their good feelings with customers.
And customers felt liked and valued.
They became regulars --- and if the secret of a successful long-term enterprise
The old publishing model is nearly dead for most authors. Finding an agent, then a publisher, then waiting 18-24 months for the book to be produced is way too long for entrepreneurs who can sell their book to their clients, in the back of the room and on the Internet.
If you have any old books that you never plan on reading again, here are some fun ways to recycle them:
Madeleine L’Engle, who passed away last September, a few months shy of her 89th birthday, published more than 60 books for adults and children, including numerous volumes of memoirs and spiritual writings. However, this spring there will be a new addition to her body of work: Farrar, Straus and Giroux is issuing L’Engle’s previously unpublished young adult novel, The Joys of Love.Originally written in 1942 as a short story entitled "Summer at the Sea" and rewritten as a novel in 1950, The Joys of Love is an old-fashioned coming-of-age/love story. It features an orphaned Smith College graduate, Elizabeth Jerrold, besotted with the theater, who lands an apprenticeship at a summer theater and falls in love with an arrogant young director. L’Engle was always forthcoming about how heavily her fiction drew on her own life, but this early work is perhaps the most directly autobiographical, according to Léna Roy, L’Engle’s granddaughter, who contributed a personal introduction to the book."Elizabeth was as close to an autobiographical portrait as you could get," Roy writes in her introduction. "Madeleine had spent two summers doing theatre in Nantucket and the setting for The Joys of Love is also at the ocean. Elizabeth, like Madeleine, went to Smith College and is impossibly well-read. Madeleine’s own father died when she was a teenager, and she describes Elizabeth repressing her grief, just as she had done." 
