Tag Archive for: management

David Logan on Tribal Leadership

At TEDxUSC, business professor David Logan talks about the five kinds of tribes that humans naturally form --

in schools, workplaces, even the driver's license bureau.

By understanding our shared tribal tendencies, we can help lead each other to become better individuals.

 

 



 

David Logan studies how people communicate within a company -- and how to harness our natural gifts to make change within organizations.

 

He looks at emerging patterns of corporate leadership, organizational transformation, generational differences in the workplace, and team building for high-potential managers and executives.

Working well with others

 

A 20-year study at Stanford University examined the career paths of thousands of executives to determine the qualities they had developed that enabled them to move ahead rapidly. Researchers concluded that there were two primary skills that were indispensable for men and women who were promoted to positions of great responsibility.

The first was the ability to function well in a crisis. It was the ability of the executive to keep his or her cool when the company or the department faced serious challenges or setbacks. It was the ability to calmly analyze the facts, gather information, reach conclusions, make decisions, and then mobilize other people to respond effectively and solve the problem.

The second skill these fast-trackers had developed was the ability to use their knowledge and talents to contribute to the success of a group of people in accomplishing a specific, common goal. In other words, they knew how to function well as a member of a team.

In this sense, you and your spouse are a team. When you volunteer in any charitable organization, all the people you work with are members of a team. If you have a social circle and you plan activities together, you are functioning as a team. And, of course, you and your coworkers make up a team.

Over the last few decades, the concept of teamwork in business has been evolving.

We came out of World War II with a strict "command and control" mentality. Most of the heads of American corporations, large and small, had been military officers, of various ranks, during the war. They brought their training into the workplace. Their approach to management was the pyramid style, with the president at the top, the senior executives below him, the junior executives below them, and so on - all the way down to the workers and support staff who made up the base of the pyramid. The orders traveled in one direction: downward. Information filtered up slowly. People were expected to do their job, collect their paycheck, and be satisfied.

However, with the advent of the computer age and, thus, the increasing complexity of even the smallest business operation, this management approach is changing. Just about every employee now has critical skills and knowledge that contribute to the overall success of a business.

For example, in our office, our receptionist has been promoted to the position of "front-office manager." Some years ago, when I started in business, the job of the receptionist was to answer the telephone and direct the callers to the appropriate people. Today, however, her job is far more complicated.

Since she is the first contact most customers have with our business, her personality and temperament are extremely important. The prospective client who telephones begins forming an impression of us the instant the telephone is answered. Then, because we do so many things, she must tactfully ascertain exactly how the caller may be best served and who to direct the call to. She also handles requests for further information and follow-up phone calls.

Her ability to handle these calls effectively, to direct calls to the right people, to take accurate messages, and to act as the core person in a network of communications, makes her job so important that it is essential for her to sit in on all staff meetings and be aware of everything that is going on.

Your job, too, probably requires you to know a lot about what is going on in the rest of the company. And the fastest and most accurate way of keeping current is to develop and maintain a network of contacts, an informal team of people within your workplace who keep you informed and who you keep informed in turn.

The old methods of command and control now exist only at old-line companies, many of which are fighting for their very survival. Today, men and women want to thoroughly understand what they are doing and why they are doing it. People are no longer satisfied to be cogs in a big machine. They want to have an integral role in achieving goals that they participated in setting in the first place.




If you want to achieve anything of consequence in business, you need the help and cooperation of lots of people. Your main objective should be to structure everything you do in such a way that, because you are constantly cooperating and working well with others, they are continually open to helping you achieve your goals as well.

Remember, in all your interactions with your team, to be supportive and helpful. The best team players I have ever seen are those whose comments to the other members of the team are in the form of suggestions on how things can be done better. The best team members are always offering to help other people after the meeting to get on top of some aspect of their work. This focus on collaboration and cooperation is seen by everybody and marks you as a person to be both liked and respected.

Many men and women have kicked their careers into the stratosphere by taking on a small responsibility and doing such a good job with it that they came to the attention of important people both inside and outside their organizations.

Author:  Brian Tracy

 

Kaizen: The Process of Continuous Improvement In The Workplace

Without Kaizen

  • No structure to the improvement process; few set procedures
  • Goals are not defined or are vague/difficult to measure
  • Changes are made to processes infrequently; little reflection on their effectiveness
  • No plan exists for improvement; improvement is haphazard

With Kaizen

  • Consistent, ongoing process of improvement takes place
  • Improvement process has clearly defined, measurable goals
  • Constant review of successes occurs and the improvement process itself is evaluated
  • Consistency of the process leads to new, higher goals

Find out more about Kaisen and how you and your organisation can benefit from implementation

with this comprehensive resource from our Pivotal Network member, Creative Safety Supply.    ...  Kaizen Training and Research Page -  CSS Research and Training Center

Managers Who Listen Achieve Sustainable Results

We’ve all read those statistics that reveal the number of employees who leave their jobs due to management. A recent study of 7,200 employees found that 50% of them left a job because of their manager. These statistics have a negative effect on talent retention and just spikes attrition. But what if those statistics can be used to boost managerial performance instead? Managers who actively prioritize time to listen to their employees have the opportunity to boost business in a number of ways.

Employees Are Empowered to Feel Like A Valuable Part of the Team

Companies who have support from their employees have a better chance of reaching their goals. In the case of Xerox, the company even managed a dramatic turnaround thanks to the efforts of its CEO. This and other success stories all have a common thread - employees are part of the decision-making process.

  • Employees who buy into the plan will welcome change - one of the toughest situations businesses face is change management. There are a number of reasons employees feel ill at ease with change and these include: a lack of understanding, inability to see how it affects the bigger picture, and a shortage of skills or staff to manage current tasks. Those who are part of the journey from the ground up will respond better to change.

  • Employees are better able to motivate their peers - It’s easy to assume that motivation is only needed at a managerial level. Real motivation filters through to other staff members, who will have a positive effect on their colleagues. This promotes teamwork and better facilitation of projects.

  • Employees will feel like they’re part of something special - One of the biggest reasons employees hate their jobs is the feeling that they’re not valuable collaborators.

How To Knuckle Down and Listen to Employees

Managers often avoid listening to an employee because they assume it will involve a cup of coffee and they then proceed to tell their whole life’s tale. However, this is not the case. When employees speak, it’s important for managers to listen with the intention of understanding their situation.

Managers need to be aware that listening to someone is about giving them more than just a platform to speak. They also need to know that their input is valuable. This means that they can’t share the floor or compete with other people or devices. This is about fostering good relationships overall. Managers can take a queue from their personal relationships in this regard. If it doesn’t work at home it also won’t work at the office. These include:

  • Using an electronic device, replying to messages, scheduling appointments, etc. while an employee has the floor.

  • Don’t take it personally. The employee is merely conveying things that are important to them. If they’re being disrespectful or disruptive, rather call them aside and deal with them personally than in front of the group.

  • Use the opportunity to grow. Nothing spells leader more than the ability to take criticism without getting offended.

Fostering good - yet professional - relationships with staff will involve learning a bit more about them as people. Remember the things that are important to them in order to build a relationship of trust. After all, Sir Richard Branson once said “If you look after your staff, they’ll look after your customers. It’s that simple.”

 

From contributor, Jackie

Don’t send your ducks to eagle school

 

The first rule of management is this: don't send your ducks to eagle school. Why? Because it won't work. Good people are found not changed. They can change themselves, but you can't change them. You want good people, you have to find them. If you want motivated people, you have to find them, not motivate them.

I picked up a magazine not long ago in New York that had a full-page ad in it for a hotel chain. The first line of the ad read, "We do not teach our people to be nice." Now that got my attention. The second line said, "We hire nice people." I thought, "what a cleaver shortcut!"

Motivation is a mystery. Why are some people motivated and some are not? Why does one salesperson see his first prospect at seven in the morning while the other sees his first prospect at eleven in the morning? Why would one start at seven and the other start at eleven? I don't know. Call it "mysteries of the mind."

I give lectures to a thousand people at a time. One walks out and says, "I'm going to change my life." Another walks out with a yawn and says, "I've heard all this stuff before." Why is that?

The wealthy man says to a thousand people, "I read this book, and it started me on the road to wealth." Guess how many of the thousand go out and get the book? Answer: very few. Isn't that incredible? Why wouldn't everyone go get the book? Mysteries of the mind…

To one person, you have to say, "You’d better slow down. You can't work that many hours, do that many things, go, go, go. You're going to have a heart attack and die." And to another person, you have to say, "When are you going to get off the couch?" What is the difference? Why wouldn't everyone strive to be wealthy and happy?

Chalk it up to mysteries of the mind, and don't waste your time trying to turn ducks into eagles. Hire people who already have the motivation and drive to be eagles and then just let them soar.

This article is excerpted from Jim Rohn's book, Leading and Inspired Life. To learn more about this book or Jim’s other best-selling CDs, books and videos/DVDs, as well as receive 20-60% off, including Take Charge of Your Life, The Five Major Pieces and Building Your Network Marketing Business, go to http://www.jimrohn.com Copyright © 1999, 2006 Jim Rohn International. All rights reserved worldwide.

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Perfect Phrases for Executive Presentations

Hundreds of Ready-to-Use Phrases to Use to Communicate Your Strategy and Vision When the Stakes Are High

by Alan M Perlman

Any successful leader will tell you: Giving a strong presentation is the most immediate and powerful way to set goals, form strategies, and sell your vision-to both internal and external audiences. Perfect Phrases for Executive Presentations not only tells you how to plan and deliver your address, but also provides phrases for every part of the speech or presentation. => http://bit.ly/z76FV8

A new approach to leadership – Synergy Creates Energy

Living by comparison is fatal vision, for always there will be those who appear better off and worse off than ourselves at any given moment in time. In truth, there is no such distinction as superior and subordinate. We all have unique talents that will blossom and flourish when nurtured.

In past decades, there was a more "look out for number one" and "don't bring in people who might want your job" style of leadership. You generally would hire those people who would do as they were told and who wouldn't challenge your ideas or authority. This type of thinking led to bulging bureaucracies and mediocre middle management that accomplished little. This mind-set also created a scarcity mentality that there wasn't enough to go around: so don't share ideas, don't brainstorm with others who might steal your concepts, and above all, don't help your co-workers or employees succeed. We have seen that this approach clearly will not work in the global marketplace of the knowledge age.

Today the challenge is to establish networks, strategic alliances, synergistic relationships, and ad hoc teams to solve problems and help everyone accomplish their goals. You now look for those people who are not satisfied with the status quo, who are striving for excellence and have talents and abilities that you don't.

This requires that you "check your ego at the door" and that you don't get intimidated by others who may have different talents or strengths than you do. This is what synergy is all about. As we value the differences and look at truly working together, one plus one really can equal three or even more.

This week, focus on "working with others" rather than "competing against others."


-- Denis Waitley

 

This article was reproduced with permission from the Denis Waitley Weekly Ezine. To subscribe to Denis Waitley's Weekly Ezine, go to www.deniswaitley.com or send an email with Join in the subject tosubscribe@deniswaitley.com Copyright 2005 Denis Waitley International. All rights reserved worldwide. 

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Your weekend read – for managers – First, Break All the Rules: What the World’s Greatest Managers Do Differently


Marcus Buckingham and Curt Coffman expose the fallacies of standard management thinking in First, Break All the Rules: What the World's Greatest Managers Do Differently. In seven chapters, the two consultants for the Gallup Organization debunk some dearly held notions about management, such as "treat people as you like to be treated"; "people are capable of almost anything"; and "a manager's role is diminishing in today's economy." "Great managers are revolutionaries," the authors write. "This book will take you inside the minds of these managers to explain why they have toppled conventional wisdom and reveal the new truths they have forged in its place."
The authors have culled their observations from more than 80,000 interviews conducted by Gallup during the past 25 years. Quoting leaders such as basketball coach Phil Jackson, Buckingham and Coffman outline "four keys" to becoming an excellent manager: Finding the right fit for employees, focusing on strengths of employees, defining the right results, and selecting staff for talent--not just knowledge and skills. First, Break All the Rules offers specific techniques for helping people perform better on the job. For instance, the authors show ways to structure a trial period for a new worker and how to create a pay plan that rewards people for their expertise instead of how fast they climb the company ladder. "The point is to focus people toward performance," they write. "The manager is, and should be, totally responsible for this." Written in plain English and well organized, this book tells you exactly how to improve as a supervisor. --Dan Ring => http://amzn.to/fg2GUF

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What We All Can Learn From China's Business Leaders

They know the best ways to keep their eyes open.

Over more than 30 years, the chief executives of Chinese companies have risen from pariahs to role models in a rapidly changing world. I recently interviewed 15 top Chinese corporate leaders, and found that they have important lessons to teach us in the West. They especially show an underlying ability to broaden their thinking and integrate perspectives. They reveal three perspective-taking practices are essential for leading change and that can prove of value to leaders everywhere:

more ...http://bit.ly/hyMQOg