How To Be A Masterful Manager
Being a successful manager requires
many skills. It is not
enough to be technically
proficient at doing your job. This
e-book by Australia's NO. 1 Productivity
coach, Lorraine Pirihi has heaps of
practical, easy-to-implement ideas to
accelerate your leadership abilities and
to help you be the best manager you can
Unbalanced Influence: How Myths and Paradoxes
What do executives consider when making a decision? What
motivates an executive to get involved in one activity or initiative
at the expense of another? Who does the executive look to for advice
- and who does he or she ignore? CCL's Pete Hammett sought to better
understand who and what influences executives. The result is
Unbalanced Influence, a new book about the myths and
paradoxes that influence today's senior leaders.
found is that multiple "influencers" come into play to shape an
executive's behaviour and perceptions in their efforts to be an
effective leader. More notably, said Hammett, is that "these
influencers often seem unbalanced."
After an unusually long 23-year tenure as
chief executive, Reuben Mark, who is still chairman of Colgate-Palmolive,
sees corporate leadership like a baseball game that is won, not by
spectacular homeruns, but by singles and doubles.
In a recent Wharton leadership lecture
titled, "The Essence of Colgate's Leadership Training,"
Mark said effective leadership at the $12.2 billion consumer products
company pays off in incremental and consistent gains. "The essence of
leadership is the idea of continuous improvement. No matter what, you can
always coach people to do a little better, and if everyone does that, the
whole organization moves up."
Surviving, thriving and
driving organisational change.
When implementing change, managers often
overlook the most important factor - people!
As a child, when I misbehaved, I was sure to receive “The Look”
from my father. I have vivid memories of the furrowed eyebrows and pursed lips
of The Look. It makes me shudder just to remember it. The Look could cut right
through my body and penetrate into my soul. There was nothing comforting about
The Look, and, invariably, it signaled impending disciplinary measures. The Look
was to be respected, The Look was to be feared, and, above all, The Look was to
Invisible Side of leadership
people exercise leadership in the community as well as the commercial world, yet
we know little about the magnitude, form, and significance of their engagement
in this other leadership arena. In many ways it has been the invisible side of
leadership. We know that community involvement is widespread: a 1993 Conference
Board survey of 454 companies revealed that over 90 percent have formal
volunteer programs for their employees and that 86 percent encourage their
executives to serve on boards. But research at the Harvard Business School
documents involvement that is deep, important to business leaders and their
communities, and clearly beneficial to their businesses (see box below).
change - an oxymoron?
When it becomes
important to re-focus your organization and to change the way it has done its
work before, CEO's and managers should think about how they are going to move
their people through the 4 levels of readiness that most people experience as
they adapt to change.
Blake Mouton Managerial Grid
Balancing Task - and People-Oriented Leadership
When your boss puts you in charge of organizing the company
Christmas party, what do you do first? Do you develop a time
line and start assigning tasks or do you think about who would
prefer to do what and try to schedule around their needs? When
the planning starts to fall behind schedule, what is your first
reaction? Do you chase everyone to get back on track, or do you
ease off a bit recognizing that everyone is busy just doing
his/her job, let alone the extra tasks you’ve assigned?
Your answers to these types of questions can reveal a great deal
about your personal leadership style. Some leaders are very
task-oriented; they simply want to get things done. Others are
very people-oriented; they want people to be happy. And others
are a combination of the two. If you prefer to lead by setting
and enforcing tight schedules, you tend to be more
production-oriented (or task-oriented). If you make people your
priority and try to accommodate employee needs, then you’re more
Dialogue and Debate
The need for Conflict-Resolving
Government challenges us to establish civil discourse.
The following three articles raise our
awareness and give strategies:
Authentic Leadership Revisited
Authenticity has become a leadership buzzword, but along the way we’ve become
confused as to what makes a leader as authentic. In her article, Wanted:
Authentic Leaders, Dr. Saj-nicole Joni steers us back toward the true meaning of
Emerging New Century leadership paradigm
As our world grows increasingly complex and, in many cases
divided, the need for global leaders who understand and embrace the
gifts of diversity, has become more critical than ever.
Without more executive, government and geopolitical leaders — who
not only understand what it means to honour the true diversity and
differences of our world, but walk the talk — we're in for an
exceedingly rough ride ahead.
Living by comparison is fatal vision, for always
there will be those who appear better off and worse off than ourselves at any
given moment in time. In truth, there is no such distinction as superior and
subordinate. We all have unique talents that will blossom and flourish when
been studying leadership and organizations for more than thirty-five
years and have come to a conclusion: All the world-class
organizations we know are driven by three critical factors:
The word "swagger" conjures up images of John
Wayne starring in a classic Western movie or Mohammed Ali brashly
proclaiming "I am the greatest." Does such swagger fit within the
skill set of a leader?
Ever Felt That
Working in a Circus Would be a Better Option
Have you ever wondered if it might be easier to run away and join a circus – at
least it would be part of your job description to keep all the balls in the air
while maintaining balance at the same time!
When you think about your competing priorities – do you ever wonder where to
start? What choices to make? How to identify what is the ‘right thing’ to do
when the options appear to be in stark contrast to each other?
Shyness to Become a Business Leader
Don't let timidity stop you from being an excellent leader.
Get over your shyness and get your company on the path to
Leader to Leader, No. 34 Fall 2004
many small trickles of water feed the mightiest of rivers, the
growing number of individuals and organizations practicing
servant-leadership has increased into a torrent, one that
carries with it a deep current of meaning and passion.
Communication Tips for Today’s Manager
The 6 C's of
"C" list of leadership attributes necessary for success in the
21st century. I wish I had enough poetry to come up with this
list, but at least I can use my own words in describing the six
Why Your Employees Are Losing Motivation
literature is packed with advice about worker motivation—but
sometimes managers are the problem, not the inspiration. Here
are seven practices to fire up the troops. From Harvard
have it all wrong. They don't have to motivate their employees.
They have to stop demotivating them.
The great majority
of employees are quite enthusiastic when they start a new job.
But in about 85 percent of companies, our research finds,
employees' morale sharply declines after their first six
months—and continues to deteriorate for years afterward. That
finding is based on surveys of about 1.2 million employees at 52
primarily Fortune 1000 companies from 2001 through 2004,
conducted by Sirota Survey Intelligence (Purchase, New York).
The fault lies
squarely at the feet of management—both the policies and
procedures companies employ in managing their workforces and in
the relationships that individual managers establish with their
Conflict: Constructive or Destructive?
What creates conflict in your
organization? Different views on business decisions and strategy?
Disagreement about tactics? Poor relationships and personality clashes?
Conflict occurs for many reasons. But, by changing how you respond to
conflict, you can reduce its harmful effects and maximize its useful ones.
"If it is well managed, conflict can
have positive outcomes," says CCL's Brenda McManigle. "Conflict can lead to
better decision making, expose key issues, stimulate critical thinking and
fuel creativity and innovation."
This week's tip comes from Ron
Sargent, CEO of the big office resources firm, Staples. He made a point of
being involved in customer service. "Get your hands dirty," he said.
"Before you can be a great leader, you need to understand the inner workings
of the business and where and how the greatest impact can be made."
Building Expert Power - Lead From the Front!
many types of power that leaders can use.
These include problematic ones such as the power of position,
the power to give rewards, the power to punish and the power to control
information. While these types of power do have some strength, they put the
person being lead in an unhealthy position of weakness, and can leave
leaders using these power bases looking autocratic and out of touch.
than this, society has changed hugely over the last 50 years. Citizens are
individually more powerful, and employees are more able to shift jobs. Few
of us enjoy having power exerted over us, and some will do what they can to
undermine people who use these sorts of power.
However there are three types of positive power that truly
effective leaders use: Charismatic power, expert power and referent power.
article teaches the technique of building expert power.
Read on ...
Leadership: Its Time Has Gone
by Michael Schrage
From Our: Ten Most Enduring
The bitterest business rivalry over
the past decade hasn’t been the struggle between free trade and
protectionism, between capital and labor, or between Microsoft and everyone
else; the bitterest rivalry has been leadership versus management.
Leadership won — but it’s been a Pyrrhic victory at best.
Read on ...
Qualities Of Skilful Leadership
By Jim Rohn
If you want to be a leader who
attracts quality people, the key is to become a person of
quality yourself. Leadership is the ability to attract someone
to the gifts, skills, and opportunities you offer as an owner,
as a manager, as a parent. I call leadership the great challenge
What's important in leadership is refining your skills. All
great leaders keep working on themselves until they become
effective. Here are some specifics:
Read on ...
Do what needs to be done to
ensure that the goals for your area of responsibility are clearly defined.
Write them down, commit to them in a report, or use them to chart a course
of action. If they are flexible then the parameters and degree of
flexibility also need to be clearly defined.
In a Bad Spot? Try
Mindfulness is a not a concept most of us are likely
to encounter at work. This excerpt from the new book Resonant
Leadership describes how self-awareness can help you stay calm
in a crisis.
Navigating the unknown
When dealing with a crisis or the unknown, we simply cannot
predict what is to come. It takes confidence and optimism to let
go of preconceived notions while also studiously opening oneself
to new information and solutions. The process of opening up can
make us feel vulnerable, even afraid. Many leaders simply shut
down in order to avoid this kind of uneasiness. Many also shut
down to prove to people around them that they are decisive and
know what to do (even when they do not). Avoiding openness—and
vulnerability—results in a narrow focus and can ultimately cause
you to slip into mindlessness.
Most of us experience times when it seems easier to give up
what we believe, step away from our principles and go along with
the status quo. Sometimes, behaving in the politically correct
way is a lot easier than staying true to ourselves. Then it
becomes all too easy for people to demonstrate values only when
someone is watching them or it is convenient. Sometimes we feel
vulnerable simply because no one seems to see things as we do,
and no one else seems to have the courage to stick it out and do
the right thing. When we feel like this, it is easy to lose
confidence in ourselves, to question whether in fact we are
doing the right thing or just being stubborn. Knowing where your
personal line is, and also having people around you who share
your values, whom you can trust and talk to, makes a huge
Read the whole article
Are You Management Material?
Many people end up in managerial roles by default, not
necessarily because they had all the attributes that a great manager really
needs. You have to have certain skills and abilities to manage others
Discover if you have what it takes to be a highly
Take our Free Assessment today click
Refreshing Lessons in Empowerment
A lemonade stand is no Fortune 500 company, but with
refreshing simplicity, it reveals some of the key
principles of empowerment.
Defining Leadership - Trying to Understand
You can ask ten different people what their definition of leadership is and you will probably get ten different answers.
Leadership doesn’t have a specific definition. By giving it a definition, you are putting restrictions and limitations on the word and the true value of leadership.
Leadership is something that is complicated to explain and understand. It is formless; it doesn’t take on a particular shape or form, nor does it go in one particular direction.
A great leader can adjust to any situation at any given time, under any circumstance, and still come out successful.
A Contrarian Leadership Guide - Insights for
Success at Work and at Home
the most respected and sought after executive coaches is
Marshall Goldsmith. His primary insight is that “good
manners is good management”. Now you may ask yourself,
why would impressive and successful executives need help
with manners and behavioral issues? After all they most
likely acted out consciously or unconsciously Stephen
Covey’s “Seven Habits of Highly Successful People” to
get to the position they hold. But don’t be misled by
the aura of success or turn your back on the human
condition and its foibles. Perhaps you have experienced
a boss with bad manners?
that Marshall offers is contrarian to the good habits
advice offered by other experts, and is built around the
bad habits that can derail talented executives and most
of us from a successful path
Judgment and Strength of a Leader
greatest psychological challenge in setting and acting
on priorities has to do with resource allocation.
Whether in a group meeting or through conventional
budgeting and capital approval processes, you have to
demonstrate judgment and courage in making resource
allocation decisions that reflect your business
priorities and in following through to ensure that the
things that should be happening in fact are. You have to
do the analytic work to separate out the facts and
assess the opportunities and risks, but you also need to
call upon your inner strength and judgment as John did
as CEO of his company.
Design and plan your change management strategy to recognise and support the
transition phase. Do this and you will reduce the impact of the inevitable drop
in productivity. More importantly you will gain the on-going commitment of your
leadership is one of the most studied topics in American life. Indeed, I have
devoted a big chunk of my professional life to better understanding its
workings. Far less studied -- and perhaps more important -- is group leadership.
The disparity of interest in those two realms of leadership is logical, given
the strong individualist bent of American culture. But the more I look at the
history of business, government, the arts, and the sciences, the clearer it is
that few great accomplishments are ever the work of a single individual
Team building and change
are a few key lessons ... about dealing with change and uncertainty that you can
use to help your organization reach its goals:
The Art of
If you are a student of the art of leadership, the subject
of enlightenment will probably be of interest to you. It may be that you are a
leader in your industry, your community, your field or area of expertise. You
find yourself inspired by stories of great leadership. You are moved by the
example of individuals who embody such qualities as vision, courage, compassion,
creative thinking, bold decision-making, and selfless service to humanity.
Action and Values
Executives spend too much
time drafting, wordsmithing, and redrafting vision statements, mission
statements, values statements, purpose statements, aspiration statements, and so
on. They spend nowhere near enough time trying to align their organizations with
the values and visions already in place.
Could you lead in a crisis?
In Sydney recently, Thomas Locke described what it took to lead 7,000 FBI
agents during the '9/11' tragedy and recovery period.
Within 24 hours of the planes flying into the twin towers, Tom was given the
job of leading the FBI's investigations.
Here are his leadership principles:
With the tug and pull of multiple demands and time always scarce, the
constant juggle of priorities can leave many everyday leaders feeling
overwhelmed and out of balance. CCL's Joan Gurvis and Gordon Patterson, authors
of Finding Your Balance, offer these tips to regain your equilibrium.
is nothing new to leaders, or their constituents. We understand by now that
organizations cannot be just endlessly "managed," replicating yesterday's
practices to achieve success. Business conditions change and yesterday's
assumptions and practices no longer work. There must be innovation, and
innovation means change.
This article describes current
thinking on the four main generational types (Traditionalists, Baby Boomers, X
and Y Generations), their typical attributes and how to best utilise this
diversity in the workplace and build team performance.
When it comes to getting your employees to do what you want,
don't discount the effect of a positive impact.
Leadership, Integrity and the Credit Card Business
Chenault believes that it's a lot easier to be a good leader in good times
than in bad, but a reputation for leadership over the long term is established
during times of change. "Today, the stakes are incredibly high. The need for
leaders to stand for something and act from principle is more important than
ever. Things that were acceptable five or ten years ago will today cost you your
career. You can make a few mistakes, not a lot ... a few. But if your people
believe that you have the right values, they will tolerate a few mistakes. In
fact, they will stay with you. They want to see that you are decisive and
compassionate, because you are asking people to take risks, to take chances. But
don't confuse compassion with a reluctance to act decisively when necessary.
Managers could learn a lot from
the power moves of U.S. President Lyndon B. Johnson.
"Johnson was brilliant in the way he went about choosing mentors," says
Pulitzer Prize-winning historian Robert A. Caro in this interview excerpt
from Harvard Business Review.
Myths Dispelled: What Really Motivates People
Within every organization lies the opportunity for
employee performance improvement. And, if you’re a
manager or in upper level administration, motivating
your team is a must: it can be one of the quickest
ways to increase the bottom line of your business.
Because of this, a great deal of time and effort has
been invested in motivation practice and theories.
Despite the various researchers who have worked to
understand exactly what motivates us and the
numerous theories that have been applied, one common
denominator prevails: To understand motivation, one
must first understand human nature.
On the Rebound
Did a good employee slip
through your fingers? You have a second chance.
Why Entrepreneurs Should Delegate
Find out why sharing your
responsibilities and authority with
employees is essential for business success.
Building Strong Teams
The Toxic Entrepreneur
1/ Have very few rules – If there’s too many no
one reads them . Or conversely an organization
can be so rule driven that nothing gets done.
Don’t set up rules based on hypothetical
situations that may never happen. As your team
grows and you gain experience through making
mistakes your new rules can be built around your
2/ What is your Mission - Different from the
goal( A goal measures whether your on purpose or
if you fallen off purpose. If you want to go to
Los Angeles that is a goal if you end up in
Chicago you are off goal. Focus on Mission Be on
purpose at all times . Continuity keeps you
focused with measurable team goals… helps you to
measure whether your on purpose
3/ Speak in a manner that supports others or
don’t speak.. Demeaning language not acceptable.
Drains people. Swearing creates a negative
environment. Words are tools… the most powerful
tool we have… can hurt someone or build them.
How often have you been hurt by people’s words.
The old adage … if you can’t say something good
about someone don’t say it.. Bad language
changes the whole vibe of an organization
4/ Acknowledge the other persons point of view.
Listen to their point of view. You may learn
something you didn’t know before. You may gain
Continue reading "Building
It's time to take a hard look
at yourself to see if your behaviours and
attitudes are creating a toxic environment
at your company.
Secrets of Successful Teams
Are You Management Material?
people end up in managerial roles by default, not necessarily
because they had all the attributes that a great manager really
needs. You have to have certain skills and abilities to manage
Discover if you have what it takes to be a highly
Take our Free Assessment today click
by Chris Widener
Read on ...
To be a success is not always to be a success
individually. In fact, most of the time we
achieve our successes as part of a team.
We are all part of teams. Our family is a team.
Our place of work is a team. The community
groups we belong to are teams. Sometimes we are
the team leader or "coach," while other times we
fulfil the role of follower, or "player." It is
so important then for us to understand teams and
how they work, especially those who achieve
success - the achievement of their desired goal.
In my life I have been on some successful teams,
and some not so successful teams. This includes
both athletically as well as professionally.
When I was growing up, I worked for seven years
with the Seattle Supersonics, our local National
Basketball Association team. They were at times
unsuccessful, and, in 1979, my second year
working there, the most successful team in the
league, winning the World Championship. I have
been able to see firsthand what makes the
difference between the unsuccessful teams and
the successful ones.
Here are some principles that I know, when
implemented on a regular basis, can turn any
lackluster team into an outstanding one! These
principles can be applied to your family, your
business, your organization, and yes, your
Leading Your Business
by Loral Langemeier (Excerpted from The 7 Steps
to Building, Leading & Protecting Your Business
"Leadership is the capacity and will to rally
men and women to a common purpose and the
character which inspires confidence." -- Barnard
Montgomery, British Field Marshall
You are the leader of your business whether you
realize it or not.
Your job as the leader is to inspire, motivate,
hold and communicate your vision to your team.
Leadership is very proactive - you want to be in
front of the situation instead of catching up to
it or feeling like it's being dropped on you. I
call this future pacing.
leaders must mentor someone to become a leader
The first rule of management is this: don't send your
ducks to eagle school. Why? Because it won't work. Good
people are found not changed. They can change
themselves, but you can't change them. You want good
people, you have to find them. If you want motivated
people, you have to find them, not motivate them.
Read on ...
"The greatest good you can
do for another is not just share your riches
but to reveal to them their own"
Leading in Times of Transition
12 Leader Competencies: What It Takes In Times
For many leaders, managing the
business and addressing the needs of workers are
at odds. They ask, "How can I make the tough
decisions if I have to focus on the emotions and
concerns of my employees?" The answer isn't
about choosing either the people or the
business, according to CCL's Kerry Bunker.
Instead, the answer lies in being authentic and
Look Up to Those Beneath You
by Dr. Denis Waitley
The most successful business leaders today are like great coaches
who manage by inspiration, instead of intimidation. The command and control,
management style is obsolete. In this fast forward global marketplace, there is
no such distinction as superior and subordinate. The key to getting and staying
on top is to provide a resilient, positive working environment. This requires
that you "check your ego at the door" and that you seek alliances with others
who may have different talents or strengths than you do. This is what synergy is
David Ogilvy, founder of giant advertising agency, Ogilvy and Mather, used to
give each new manager a Russian doll, which contained five progressively smaller
dolls inside. A message inside the smallest one read: "If each of us hires
people we consider smaller than ourselves, we shall become a company of dwarves.
But if each of us hires people who are bigger than we are, we will become a
company of giants."
To become a giant in the eyes of others, and to succeed in the 21st century,
look up to those beneath you! Consider these action ideas as you lead your team: